Privacy Policy 隐私政策

欢迎访问杨医生中医诊所（以下简称“我们”）。我们高度重视您的隐私，并致力于保护您的个人信息及健康数据。本隐私政策阐明了我们如何根据澳大利亚《1988年隐私法》（Privacy Act 1988 (Cth)）及澳大利亚隐私原则（Australian Privacy Principles, APPs）收集、使用、披露和保护您的个人信息。

Welcome to Dr Yang TCM Heath Clinic (“we,” “us,” or “our”). We strictly respect your privacy and are committed to protecting your personal and health information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

在您浏览本网站或使用我们的在线服务（如在线预约、健康咨询、订阅简报）时，我们可能会收集以下类型的信息：

• 个人身份信息： 姓名、电子邮箱地址、电话号码、邮寄地址。
• 敏感信息/健康信息（若适用）： 当您填写在线预约表单、问诊表或咨询健康知识时，您自愿提供的健康状况、病史或治疗需求。
• 技术与浏览数据： IP地址、浏览器类型、访问时间、在本网站浏览的页面及 Cookie 数据。

When you visit our website or use our online services (such as online booking, health inquiries, or newsletter subscriptions), we may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, and postal address.
• Sensitive / Health Information (if applicable): Health conditions, medical history, or treatment preferences voluntarily provided by you through online booking, intake forms, or health inquiries.
• Technical and Usage Data: IP address, browser type, visit timestamps, pages viewed on our site, and Cookie data.

我们通过以下方式收集信息：

• 直接由您提供： 当您在线预约、填写问诊/联系表单、订阅我们的中医养生通讯或直接与我们联系时。
• 自动收集： 通过 Cookie 及相关分析工具（如 Google Analytics），收集有关您如何互动和使用本网站的统计数据。

We collect information through the following methods:

• Directly from you: When you make an online booking, complete contact/intake forms, subscribe to our TCM wellness newsletter, or contact us directly.
• Automated Technologies: Via Cookies and analytics tools (e.g., Google Analytics) that log statistical data about your interactions with and usage of our website.

我们将收集的信息用于以下目的：

• 安排和管理您的诊所预约及中医诊疗服务；
• 向您提供中医养生、科普与健康资讯（如您已选择接收）；
• 回复您的咨询并提供客户支持；
• 优化网站体验、分析访问流量及改进我们的服务质量；
• 遵守澳大利亚相关法律法规的合规要求。

We collect and use your information for the following purposes:

• To schedule, manage, and facilitate your appointments and Traditional Chinese Medicine (TCM) services;
• To send you TCM wellness and health education information (where you have opted in);
• To respond to your inquiries and provide customer support;
• To optimize website functionality, analyze user traffic, and improve overall service quality;
• To comply with relevant legal and regulatory obligations in Australia.

未经您的明确同意，我们绝不会将您的个人信息或健康数据出售、出租或交易给第三方。我们仅在以下情况下披露您的信息：

• 第三方服务提供商： 协助我们运营网站或提供服务的信任机构（如在线预约系统平台、网站托管商、邮件发送服务商），这些机构均受严格的保密条款约束。
• 法律要求： 依据澳大利亚法律法规、法院命令或政府机构的要求依法披露。

We do not sell, rent, or trade your personal or health information to third parties. We may disclose your information only under the following circumstances:

• Third-Party Service Providers: Trusted partners who assist us in operating our website or delivering services (such as online booking engine platforms, website hosts, and email communication service providers), all bound by strict confidentiality terms.
• Legal Requirements: When required or authorized by Australian laws, court orders, or regulatory bodies.

我们采取合理的技术和组织安全措施，防止您的个人及健康信息遭受未经授权的访问、修改、泄露或毁损。

We implement reasonable technical and organizational security measures to protect your personal and health information from unauthorized access, modification, disclosure, or destruction.

本网站使用 Cookie 来改善您的浏览体验。Cookie 是存储在您设备上的小型文本文件，用于记住您的偏好并分析网站流量。您可以通过调整浏览器设置禁用或拒绝 Cookie，但这可能会影响网站某些功能的使用。

Our website uses Cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember preferences and analyze site traffic. You can disable or manage Cookies in your web browser settings; however, doing so may affect certain website functions.

根据澳大利亚隐私法，您有权查阅我们所持有的关于您的个人信息，并要求更正任何不准确、不完整或过时的信息。如需行使此权利，请通过下方联系方式与我们联系。

Under Australian privacy law, you have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate, incomplete, or out-of-date. To exercise these rights, please contact us using the details below.

我们可能会不时更新本隐私政策，以反映诊所业务或相关法律法规的变化。修订后的政策将在本页面发布，并在页面顶部标注最新的生效日期。

We may update this Privacy Policy periodically to reflect changes in our practice or legal obligations. Revised versions will be posted on this page with an updated “Effective Date” at the top.

如果您对本隐私政策有任何疑问、或需要更新您的个人信息，请通过以下方式联系我们的隐私事务负责人： If you have questions about this Privacy Policy, or wish to update your personal information, please contact our Privacy Officer at:

电子邮箱 / Email: jasonzen.sy@gmail.com

诊所名称 / Clinic Name: 杨医生中医诊所 Dr Yang TCM Health Clinic